Information Technology

Information Technology provides technology tools, services and support for achieving success at 黑料福利网.

The majority of the Information Technology webpage and content has been moved to the new . This new portal will include a knowledge base and comprehensive list of all 黑料福利网 technology resources. You can find helpful information to assist you which include:

  • Remote Support & Chat
    We continue to offer remote assistance to your computer as well as live chat with help desk associates during open Help Desk hours.
  • Knowledge Base Articles
    You can view articles and find information to “Help yourself” through common issues such as activating a StarID or accessing your email. If more help is needed, you can create a Help Desk Incident from the KB article you are viewing or from the support home page.
  • Create IT Tickets
    Log an "Incident" request for an unplanned interruption to an IT service or reduction in the quality of an IT service. Submit a "Service" request for something to be provided, information, advice, a standard change or access to an IT service.
  • Ticket History
    You will be able to view, correspond, and view any updates to your tickets with IT right from this portal.
Information Technology News & Updates
  • Dragon Face in a New Place: Sandie East, Campus Information Officer
    Sandie East, previous director of institutional research and reporting, is the newest Campus Information Officer, a role in which she’ll manage IT-related aspects of the university. Read more about Sandie. Welcome to a new part of the Dragon Community, Sandie!
  • Important IT Updates for Summer 2025: Zoom Phones, Windows 11, and Wi-Fi Upgrades
    Important updates on three key IT projects scheduled for this summer that will directly impact your work: the transition to Zoom phones, the upgrade to Windows 11 (due to Windows 10 reaching end of life), and campus-wide Wi-Fi improvements. Change can sometimes cause temporary disruption, and we appreciate your patience and cooperation as we work to enhance our technology. Zoom […]
  • Microsoft Office Update
    To maintain a secure, efficient, and up-to-date working environment, Information Technology will be rolling out a mandatory update to Microsoft Office across all systems. This update is essential to ensure we have the latest features, improvements, and security patches. Details of the update: Date of update: Wednesday March 5th, 2025 Affected software: Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) What […]
  • University Committee & Task Forces SharePoint site
    The University Committee and Task Forces SharePoint site is currently being updated to a new platform. We’re expecting the update to complete soon and are working to reset all permissions to the new location. The new site is ready, here is a link to the new link/location and we have updated the website links as well. Thank you for your […]
  • Dragon Pride Recognition: JoDee Haugrud
    We recognize JoDee Haugrud for her 28 years of exceptional work in application and database development. Brandyn Sauer, who nominated JoDee for this award, says: “Often, what she does is behind the scenes and many on campus likely have no idea the impact she has had on our campus over the years. I’ve worked with JoDee a handful of times […]